Consumer Protection & Privacy Policy

Last updated on August 22, 2023
As part of HistoGenetics effort to protect the privacy of your personal information, we created this privacy statement to inform you of the privacy standards used to ensure the security and confidentiality of your information. The following information details how we use the information that you provide to us via the website and answers commonly asked questions regarding the privacy of your individual information.


In general, a visitor need not reveal their information to us when they are visiting various pages on this Website. We may need to ask them to provide personal information only if they register to become a client or when they want to understand more about our services, and requesting for quotes, etc., we require that they need to provide certain personally identifiable information including name, address, and phone number to respond to their requests. We need this information to process their registration or respond to their queries. We don’t collect any payment-related information such as credit card details. If they register as a client (Hospitals /Doctors / Donor Registries / Research Institutions / Universities), when they require our services, we require them to sign in with their credentials provided during the registration. The sign-in is secure (protected using HTTPS via TLS. We collect the clinical information about the clinical sample that they are sending for reporting purposes. The information we collect for the clinical test samples is personally identifiable information (Ex. Last Name, First Name, Date of Birth), health care information (Diagnosis, Hospital, Physician), and Ethnicity information. This information will be used for reporting. This information we collect will be used purely for reporting purposes and will not be shared with any third party. For non-clinical samples, we collect the Local IDs of the registries or research institutions and universities along with specimen details if available.


We process the information based on legitimate business interests, the fulfillment of the contract with the client, compliance with our legal obligations, and/or with their consent. We use personal information collected via our website for a variety of business purposes mentioned below. We process the personal information for these purposes in concordance with our legitimate business interests, in order to enter into or perform a contract with them, with their consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We do not provide client information to any third party for any marketing purpose. We use the information we collect or receive:
  • To facilitate account creation and login process
  • Respond to inquiries and quote requests
  • Fulfill and manage the requests
  • Clinical test reports (The report should have personally identifiable information)
  • Non-clinical test reports


HistoGenetics will only share information with the client’s consent, to comply with laws, protect your rights, or fulfill business obligations. We may process or share data based on the following legal basis:
  • With Client’s Consent: We may process the client data if they have given us their consent to use personal information for a specific purpose.
  • Legitimate Interests: We may process their data when it is reasonably necessary to achieve our HistoGenetics Information Security Program 4 of 8 legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with the client, we may process their personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose their information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose their information where we believe it is necessary to investigate, prevent, or act regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Third-Party Service Providers: IT, Cloud storage, and Security. Our cloud service providers provide secure storage for information, ensure that our IT infrastructure can support the continued use of our Services, and protect data in the event of a natural disaster or other disruption to the Service.
More specifically, we may need to process your data or share your personal information in the following situations:
  • Business Transfers: We may share or transfer their information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.


This Website uses “cookies.” A cookie is a file that is sent to your browser from a web server and stored on your computer. Generally, we use cookies to track the session. You can generally set your browser to refuse the cookies or to alert you when you are sent a cookie.


Yes, we use Google Maps to locate us. This website, mobile application, or Facebook application uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.


We keep the client and their information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We will only keep the personal information for as long as it is necessary for the purposes set out in this policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than the period in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will delete it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information with your consent and isolate it from any further processing until deletion is possible.


We have put in place appropriate technical and organizational security measures designed to protect the security of any personal information we process. In addition, we use encryption and authentication tools to protect the security of the personal information that was shared with us. However, no data transmission over the Internet can be guaranteed safe. While we attempt to protect your personal information, we cannot guarantee the security of any information you transmit to or from this Website, and they do so at their own risk. Once we receive your transmitted information, we will do our best to protect its security on our systems. It is highly recommended that they should only access the services within a secure environment.


This Website is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us here.


Most web browsers, some mobile operating systems, and mobile applications include a Do-Not-Track (“DNT”) feature or setting the visitor can activate, to alert their privacy preference not to have data about their online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT alerts has been finalized. We do not presently respond to DNT browser signals or any other mechanism that automatically communicates their choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will certainly inform them about that practice in a revised version of this Privacy Policy.


If the visitor or client provides us with Personal Information, they have the right to access, edit, delete, or export (i.e. data portability), or object to or restrict certain categories of Personally Identifiable Information that they have supplied to us by using the contact information provided.

RESIDENTS of EEA (European Economic Area) or Switzerland

In some regions like EEA (European Economic Area) or Switzerland, they have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of the personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of the personal information; and (iv) if applicable, to data portability. In certain circumstances, they may also have the right to object to the processing of their personal information. To make such a request, they may please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws. If we are relying on their consent to process their personal information, they have the right to withdraw their consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal. If they believe we are unlawfully processing their personal information, they also have the right to complain to their local data protection supervisory authority.


California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If the visitor or the client is a California resident and would like to make such a request, they may please submit their request in writing to us using the contact information provided below. If they are under 18 years of age, reside in California, and have a registered account with the sites, they have the right to request the removal of unwanted data that you publicly post on the sites. To request the removal of such data, they may please contact us using the contact information provided below, and include the email address associated with their account and a statement that they reside in California. We will make sure the data is not publicly displayed on the sites, but please be aware that the data may not be completely or comprehensively removed from our systems.


HistoGenetics respects individual privacy and values the confidence of its clients, their customers, our business partners, and others. Not only do we strive to store personal information in a manner consistent with the laws of the countries in which we do business, but we also have a tradition of upholding the highest ethical standards in our business practices.


Yes, we will update this policy as necessary to stay compliant with relevant laws. We may update this privacy policy periodically. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify the visitor or the client either by prominently posting a notice of such changes or by directly sending a notification.


If any questions or comments about this policy, may contact [email protected], or by mail to:
Privacy Administrator
300 Executive Blvd
Ossining, NY 10562
United States
Phone: +1-914-762-0300